Most of the information you need can be found in our support content below or in our FAQ section. If you're problem isn't solved, please feel free to contact our fast and reliable support service by sending us an e-mail. We'll try to answer it as soon as possible. If your problem is common to others, we'll even add it to our FAQ section for a better support. For any contact information or urgent technical interventions, please refer to our About us section.

One of our additional services is a 24h/24 support. You can call one of our technicians on his mobile if there's a serious and urgent problem. This service belongs rather more to our small and medium business customers.

Please note that you need to use your e-mail as login. If your e-mail address is john@doe.com, your login is john@doe.com too. If you want to use our SMTP server, you need to check your mail before. The reason is that our server logs your IP address (security & anti-spam purpose) and only allows you to send mails trough it for a maximum of 10 minutes after your last check.

If you encounter any login problem and you're sure that your Login and Password are correct, please disable passive mode (pasvmod) in your FTP client under firewall settings.